We pride ourselves on our high customer service.
But don't just take our word for it, read our customer reviews below.
AnnieMy experience with Superbike Factory could not have been any better. The staff, especially Jordan, who helped me find the bike of my dreams, was very supportive, helpful, friendly, welcoming and professional. If there was a 10 star rating system, I would give Superbike Factory/Jordan, 11 stars. I had a great experience trying out the bike without feeling pressured and I can recommend them to anyone! Thank you for making the best but hardest decision very easy for me!
SII recently purchased a used Fireblade from the chaps at Superbike Factory at a very competitive price. I was a bit anxious when my bike developed a slight fault, the bike came with a warranty, and I had to ask for some help. I needn't have worried. What followed was nothing short of 1st class customer service and then some. The guys showed great empathy as I need my bike for work, and went out of their way to get me sorted. A day later and I have the bike back fully repaired, cleaned, and running perfect. They even gave me a lift to my home whilst my bike was being repaired. I would fully recommend this place to anyone wanting a decent bike at a decent price, and importantly a warranty you can rely on! Special thanks to Jordan and Tom, two stand up guys who really do give good customer service.
MattJust a big thank you. sorting the finance was really easy !then arranging collection very simple although your a bit hidden. the bike an fz1 was just as described and spotless and rode the 100 miles home effortlessly. my partner having visited now wants to do her direct access as she fell in love with a yellow Rossi rep r6 that the sakes team got out for her so she could have a picture or two sat on. we had a great visit. Reminded me of the old bike shops where you could sit on the bikes and were made to feel welcome. Now if you can just arrange some nice weather.
Michelle NardoneI would definitely recommend Superbikefactory! I recently bought a Ducati 750 for my husband and he was absolutely delighted with it and the bike exceeded all expectations. We live just outside of Inverness so were unable to view the bike, but Dan was brilliant with his description and his appraisal, very honest and straightforward. I ordered it on Friday about 16.30hrs and it arrived in the North of Scotland the following Tuesday evening. Excellent service!
I bought a gixxa 750 and part exchanged my bandit been really pleased so far, I put a finance application in and got the call to say come down and I rode away. Absolutely love it although I won't ride it in this weather do can't wait for a sunny Sunday. Thanks boys
“Cheap Bikes & worth a visit!” I bought a Kawasaki Z1000 from these chaps and couldn't be happier! There bikes are all really cheap and are definitely worth having a look. I came to have a look at the bike first and then had it delivered by them. I couldn't believe how many bikes they have at their warehouse, its a great place to be if your a petrol head and i'll be going back again if i ever fancy a change.
James Price“superbike factory well worth it!” Usually I wouldn’t buy a bike without viewing it but I didn’t want to miss another Triumph Sprint and didn’t have the time to travel the distance to their showroom. When I called the superbike factory they ran over the condition on the phone and then went through all the documents, tax, history etc. They asked for a deposit of £100 and then delivered the bike to me. Once I checked the bike over at my house I made the remaining payment for the bike. The condition they described was accurate and I would actually say it was in better condition than they described. Overall a great experience!
I purchased my aprilia rsv 1000 recently from the superbike factory I was very pleased with the service and their bikes are fairly priced they fitted a nice set of tyres before delivery and collected my gsxr that I had traded in, in all happy with the level of service and would recommend a look if your thinking of upgrading or buying a bike.
“Cheap, friendly and plenty of choice” I bought my Suzuki SV650s K7 from the Superbike Factory, it's my first bike and it is spotless and miles cheaper than other places. I had been looking for a bike for a while and other sales assistance have mainly been middle-aged men who look down their nose and a young lad like myself and are either seem pushy or didn't give me the time of day. The guys at the Superbike Factory were happy to pull any of the bikes out to have a look at and there is a wide range of small, mid and big bikes. When it came to signing on the dotted line there was no mess or fuss.
Andrew CairnsJust bought a GSXR 1000 from these guys and the service was excellent. They sorted me with the finance for the bike and it was all done in a week with the bike being delivered. They had put a new MOT ticket and Tax as promised and now just waiting to get out and thrash the beauty about! Would recommend the Superbike Factory and the guys who work there :-)