Superbike Factory Limited External Complaints Procedure
Our Commitment to you
Superbike Factory Limited will do its best to provide you with a high level of service and customer care at all times as our customers are very important to us. However, we do understand that sometimes things go wrong and we may fall short of your expectations. Our complaints procedure allows us to deal with complaints fairly, effectively and promptly.
Any complaint, whether made in writing or verbally will be immediately referred to one of our complaints officers who will investigate and respond to your complaint.
We record all complaints and follow the guidelines of the Financial Conduct Authority (FCA) as set out in their handbook.
What to do if you have a complaint
You should raise your complaint to us by telephone, email, letter, and fax or in person to:Superbike Factory LTD Cottage Street Mill Cottage Street Macclesfield SK11 8DZ
Telephone: 01625 353012
How we will handle your complaint
- Endeavour to resolve your complaint as quickly as possible
- Acknowledge your complaint promptly and in writing
- Provide contact details for the Complaint Officer that is dealing with your complaint
- Provide a final response letter within 8 weeks of receipt.
If we cannot reach a resolution
If you are dissatisfied with our response you can refer your complaint to the Financial Ombudsman Service (FOS). The address is given below:
Financial Ombudsman Service
Address: The Financial Ombudsman Service, Exchange Tower, London, E14 9SR
Phone: 0800 023 4 567